Privacy policy

Effective date: September 8, 2026.

PawDovi is operated by RISHENG INDUSTRIAL (HONGKONG) LIMITED, at 2/F–3/F, Dorset House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong. This policy describes how we handle personal information when you visit pawdovi.com, place an order, or contact us.

Information we collect and why

We collect information you provide, including your name, contact details, shipping and billing addresses, order details, account information and customer service communications, to process orders, arrange delivery, provide support, and manage returns. Payment providers process payment details; do not send card information by email.

Our store and service providers also collect technical information such as IP addresses, device/browser information, cookies, and activity on the site to operate and secure the store and understand its use. Marketing messages are sent where permitted and subject to applicable consent requirements.

Service providers and disclosures

We use Shopify to host our store and Zendrop and fulfillment partners to process and ship orders. Information necessary for these services may be shared with payment providers, carriers, email/support providers, and other service providers. We may also disclose information to comply with law, protect rights, prevent fraud, or in connection with a business transfer subject to applicable safeguards.

Cookies and advertising

Essential cookies support functions such as the shopping cart and checkout. You can manage cookies through your browser and any privacy controls available on our site. Blocking cookies may affect functionality.

Our service providers and partners may use information about browsing and shopping activity to provide analytics, personalized services, or advertising, subject to applicable privacy choices. Certain disclosures for advertising may be considered a “sale,” “sharing,” or “targeted advertising” under applicable U.S. state laws. You can exercise applicable opt-out choices through our Your Privacy Choices page or contact support@pawdovi.com. For eligible visitors, Global Privacy Control signals are treated as an opt-out request for the device and browser used; where Shopify can associate the device with an account, the opt-out may also apply to that account. Other Do Not Track signals are not recognized.

Shopify services

We use Shopify enhanced services that combine information about your interactions with our store, other merchants, and Shopify to help protect, develop, and improve our business, including personalized advertising. Shopify is responsible for processing information for these enhanced services and responding to related privacy requests. Read the Shopify Consumer Privacy Policy and visit Shopify’s privacy portal for details and choices.

Retention and international processing

We retain information for as long as reasonably necessary for orders, support, legal and accounting obligations, fraud prevention, and dispute resolution. Our business is in Hong Kong, and service providers may process information in the United States, China, and other countries. We use safeguards required by applicable law for relevant international transfers.

Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or obtain a copy of personal information, withdraw consent, or opt out of certain processing. Contact support@pawdovi.com to make a request. We may need to verify your identity and will respond within applicable legal timeframes. You may unsubscribe from marketing emails using the unsubscribe link; transactional order messages may continue.

We will not discriminate against you for exercising privacy rights. Where applicable, you may use an authorized agent, subject to verification of their authority, or appeal a decision by contacting us. You may also complain to the appropriate privacy regulator.

Children, security, and third-party websites

Our store is intended for adults and is not directed to children. We do not knowingly collect children’s personal information or sell or share personal information of people under 16. If you believe a child has provided personal information, contact us. We take reasonable steps to protect information, but no transmission or storage system is completely secure. Linked third-party websites have their own privacy practices.

Changes and contact

We may update this policy and will revise its effective date and provide any notice required by law. For questions or privacy requests, contact support@pawdovi.com or write to the business address above.