Contact

Need help with a product, delivery, or return? Contact PawDovi at support@pawdovi.com.

Include your order number, the email address used at checkout, and a brief description of your question. For damaged or incorrect items, photos of the item and shipping label help us investigate. Please do not email payment card details or passwords.

We aim to respond within 2 business days, Monday through Friday, excluding Hong Kong public holidays. This is our initial response target; some investigations take longer.

For returns, contact us first for authorization and instructions. Our business correspondence address is not a return address unless we confirm it in writing.